Fake Bank Letters

Lloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters. 

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.  
The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine. 
When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.Victims are then instructed to enter the first and last digit of their security number.
The fraud was spotted by the Daily Telegraph who was alerted to it by a reader who had three identical letters sent to an office address. On separate occasions the Daily Telegraph ran some tests using fake details and were passed to fraudsters who claimed to be from a Lloyds contact centre. The bank has confirmed that the phone number and letters are fake. 
The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks. 

If you are ever suspicious about correspondence from your bank you should call the customer serviced number on the back of their card. 
To report a fraud and cyber crime, call us on 0300 123 2040 or visit http://www.actionfraud.police.uk/report_fraud

Message sent by
Action Fraud (Action Fraud, Administrator, National)

Christmas Drink/Drug Driving Campaign Launched

Wiltshire Police has launched its annual Christmas Drink and Drug Driving campaign.

All Wiltshire Police officers and members of Tri Force Roads Policing Unit will be conducting high profile roadside checks at all times of the day and night, to catch those who pose a huge risk to themselves and the lives of other road users.

Officers will also be screening for drugs at the roadside as it has been found that drivers who have consumed both drugs and alcohol are 23 times more likely to be involved in a fatal crash than sober drivers.

Read more: Christmas Drink/Drug Driving Campaign Launched

Tips To Help You Stay Safe When Shopping Online

This weekend, retailers around the globe will be offering deals and discounts as part of ‘Black Friday’ and ‘Cyber Monday’. These are some of the busiest days of the year for online shopping and you can snap up some real bargains. However, they also offer opportunities for criminals to carry out fraud on unsuspecting shoppers so preparing yourself with some basic online safety tips is important.

To help keep people safe when they’re buying goods online; Action Fraud has put together some hints and tips which we have attached for you with this message.

For more information and advice on staying safe online there are some great resources and links available via the Wiltshire Police website: http://www.wiltshire.police.uk/information/cyber-crime

Action Online Fraud Poster

Check your home security now the clocks have gone back

Now the clocks have gone back, the nights are getting darker much earlier therefore we wanted to remind residents to check their home security and strengthen the weak spots as soon as possible. 
A lot of burglaries can be prevented – most are committed by opportunist thieves. Burglars like easy opportunities so don’t give them an easy route in to your home.
- If you are out for the evening, leave lights on inside your house to give the impression somebody is home
- Consider lighting on timers on the outside of your property, or a motion activated light
- Ensure hedges and trees are cut back to avoid giving opportunists places to hide. Having an open aspect at the front of your property will enable neighbours or pedestrians to see anybody approaching your home.
- If you are going away, ask a trusted neighbour or friend to look after your home - collecting mail, closing and opening curtains etc.
- Be a nosy neighbour! If you see or hear any suspicious activity in your neighbourhood, call 101, or 999 if a crime is in progress. Try and also take down any suspicious vehicle registration details if possible.

Message sent by
Katie Bond (Police, Media Officer, Wiltshire)

PCC public opinion phone survey starts today

This is a message sent via Wiltshire and Swindon Community Messaging. This information has been sent on behalf of Wiltshire Police
(Please do not reply or forward this email directly; please use the Reply, Share buttons at the bottom of this message)
Message sent by
Simone Matthews (Police, Communications Officer, Wiltshire)

Police and Crime Commissioner Angus Macpherson is seeking the views of the public, as researchers gather opinions from the community during a large-scale phone survey from today (Monday24 October 2016).

Around 2,000 householders across the Wiltshire Police area will be getting a call via their landline in the coming weeks. The calls will be completed by 19 December.

Read more: PCC public opinion phone survey starts today

Advice In Case You Receive A Message From A Fraudster

This is a message sent via Wiltshire and Swindon Community Messaging. This information has been sent on behalf of Wiltshire Police
(Please do not reply or forward this email directly; please use the Reply, Share buttons at the bottom of this message)
Message sent by
Daisy McAninch (Police, Communications Officer , Devizes HQ)

Fraudsters have been sending distressing messages to parents in the hope that they will reply and send mobile phone top-up voucher codes.

Victims initially receive a text message from a loved-one saying they are in hospital and that the only way they can make contact is via text message.

After responding to the message, fraudsters ask victims to purchase a mobile phone top-up code and text it back to them. Once the fraudsters have the code, they can get the cash credited to their own mobile phone account.

These messages can evolve into more elaborate scenarios and are designed to play on your emotions and get you to react quickly without thinking. 

Remember that if a family member, loved-one or friend was hospitalised, they wouldn’t be forced to use a mobile phone that required credit to activate it as staff would easily be able to contact you by other means. 

If you receive one of these messages:

  • Stop and think before taking immediate action.
  • Do you recognise the number? One easy way to check if the text you receive is a scam is to contact who the text is purportedly from, directly on their normal number that you recognise or have stored. Chances are they will answer their phone or text you back.
  • Do not send any voucher codes, top-ups or money.
  • Do not provide any personal details or information.
  • Delete it.
  • Report it to Action Fraud on 0300 123 2040 or use their online fraud reporting tool atwww.actionfraud.police.uk.       

Please use the buttons below or click these links to Reply to, Rate or Forward this message. Do not reply or forward using your standard email functions.

Microsoft Scam

Message sent by
Lorraine Rice (Police, Police Community Support Officer (PCSO), Trowbridge and Warminster Community Policing Team)

  Victims are cold called, usually by phone and told that there is a problem with their computer and for a nominal fee the suspect can fix it. The suspects often claim to be working with Microsoft who have identified that the computer has been infected with a virus and offer an update or fix. They will give what seem to be viable employee details and telephone numbers when challenged.

The victims are talked through the logon steps in order for the fraudster to gain remote access to the computer. The victims will then often witness the mouse moving and changes being made to the display. They then pay a fee (anything between £100 and £300 has been reported to Action Fraud) and are told the problem has been resolved. They now have your Bank details
The victims are then told that they are entitled to compensation but in order for this to be processed they need to send a Moneygram transfer, the address given was in Thailand!

We had two potential victims of this type of Fraud only yesterday in Westbury and both were asked to send £2,700.00 but due to the quick thinking of Linda at the Post Office Counter in the
Co-Op she recognised it as a scam and refused to issue the moneygrams.

How to protect yourself

  • Do not allow remote access to your computer.
  • Hang up the phone when you identify that the call is uninvited.
  • Never divulge passwords or pin numbers.
  • Microsoft or someone on their behalf will never call you.
  • Never give your Bank details over the phone to a cold caller.

Motorway Slip Road Scams

Wiltshire Police have seen an increase in the number of potential jewellery scams reported over the last few weeks to our control room.

Reports tend to suggest that a car is normally parked on a slip road to a major road such as the M4 or A303. The occupants are usually well dressed males in suits, shirt and ties.  They will attempt to flag down passing motorists, putting themselves at risk by jumping into the road in attempts to stop passing vehicles.

When stopping a vehicle one of the males will climb into the passenger’s seat of the car and ask the motorist for money for fuel, they will offer an exchange which will be a worthless piece of jewellery. Normally they tell the motorist that it is of great value and a fair exchange. The suspects have even been willing to be taken to a nearby cash point for an exchange to take place.

PC Carl Jones said:  "When joining a motorway, even on a slip road, it is an offence to stop unless it is an emergency; people risk putting their own lives in danger if they chose to do so. 
"Wiltshire Police would like to warn all motorists of this type of incident; if you do stop to help, do not hand over any cash and do not accept any kind of jewellery or any exchange for cash.  Do not take them anywhere, instead call 999 and ask for the police to assist in their emergency.
"We believe that these individuals are operating all over the south of the country and it is not specific to Wiltshire.
"We would like to put a stop to these types of scams and to protect people from being ripped off.  Any information, that may help police to identify these males, can be passed to me on 101 or via Crimestoppers on 0800 555 111."

Your Package Has Been Seized" Royal Mail Scam Email

Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. The official looking scam emails claiming to be from Royal Mail contain a link to a document which will install malicious software on your computer designed to steal credentials like account names, email addresses and passwords. 

Read more: Your Package Has Been Seized" Royal Mail Scam Email

Bicycles seized by Police - we need to trace the owners

Trowbridge Police recently seized a number of bikes that are believed to be stolen, possibly from the Trowbridge or Bradford on Avon area.  Two males have been arrested, one of them has been charged and the other has been bailed for further enquiries.
The bikes are quite distinctive, and possibly quite expensive.  Please check the pictures if you feel they might be yours, or pass them on to any other groups or individuals that you believe might be able to assist us.
We would love to reunite them with their owners!
Please contact PC Tom CARVER at Trowbridge on 101 if you have any information about this.

Picture 1   Picture 2  Picture 3