BT Telephone Scam Alert

There has been a recent report of a scam involving a male caller claiming to be from BT, informing he was disconnecting the victim because of an unpaid bill. The caller demanded immediate payment using a credit card or the amount would increase considerably to re-connect at a later date.


The caller wasn't even fazed when the victim told him he was with another supplier. The caller alleged the victim’s supplier have to pay BT a percentage for line rental!
The victim asked for the caller's details and he gave a very 'English' name with a very strong foreign accent & phone number - 0800 0800 152.
The caller realised the victim didn't believe his story, so offered to demonstrate that he was from BT.
The victim was asked to hang up & try phoning someone - he would disconnect my phone to prevent this. AND HE DID !! Victim's phone was dead - no engaged tone, nothing - until the caller rang again. 
Very pleased with himself, the caller asked if that was enough proof that he was with BT.  

The victim declined to make any kind of payment and told the caller he didn't believe his name or that he worked for BT. The caller hung up.
The caller’s number was withheld. The fictitious 0800 number was not recognised. 

  • Write down or record specific details from the call (e.g names, numbers, method, etc)
  • Do not disclose any payment/credit card details over the phone
    • the transaction would not get past merchant services
    • it is all about getting the credit card details which include the security number, to be used for other larger purchases. 
  • Let as many people, friends & family know of this scam.
  • Report it to the police, whether card details have been disclosed or not.
  • The fact that the phone does go off would probably convince some people it's real. Check with BT using a telephone number from correspondence you know is genuine.

How is it done?
This is good but not that clever. 
Caller gave the wrong number - it should have been 0800 800 152 which takes you through to BT Business. The cutting off of the line is very simple, he stays on the line with the mute button on and you can't dial out - but he can hear you trying. (This is because the person who initiates a call is the one to terminate it).
When you stop trying he cuts off and immediately calls back. You could almost be convinced!

If you feel you have fallen victim to a similar scam, please report it to police.

Wishing you a happy New Year & stay safe.

Message sent by
Sarah Young (Police, PC - Cyber crime prevention officer, Wiltshire Police)